Hands down. I want an refund, yet there is no way I can get it. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. IfYoudid not make reasonable alternative arrangements to Attend theBooking. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. and subject to change at any time. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Any reason for refund must not be foreseeable at the time. Please also read the General Conditions of Refund. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. There is no customer service centre you can call, just an automated voice call telling you to email. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Seven tries before I finally got my second choice of seats. We may consider other Emergency Circumstances at our discretion. How insensitive is that. Emergency Services Police, Fire and Rescue Service or other Emergency Services. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Ticketek routinely mismanages ticket processing which should be simple. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How did this happen? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Is it cheaper to book online or through a travel agent? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. To read more about Covid-19 please visit our dedicated page here. Further details in the disclaimer. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Share. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. means a requirement to move address imposed on. There is not one good review about this dodgy company. Wife tested positive on 13th. Ticketek is selling for the following venues only. A copy of the travel warning from the Government Agency. I would and do prefer not to use their services. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I've bumped the ticket by responding as recently as January 2023. Zero stars, uselessly run, waste of a time company. Why is your site permanently unavailable. Do I need any special hardware or software for print at home tickets? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I got tickets to a concert from ticketek that got cancelled of covid. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Change My Location After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Privacy (data erasure request) Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. The phone message also contradicts itself. To apply for a Refund simply click on the link in your booking confirmation email, or click here. A copy of the letter requiring Jury Service. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . chevron_left, Availability & type of seating will vary & is set by the venue. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek Marketplace (marketplace.ticketek.com.au). Can I purchase multiple orders in one transaction? Absolutely appealing customer service!!!!! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. ProductReview.com.au has affiliate partnerships. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Immediate household persons living together at the same permanent address. If enough people do it they'll be investigated. I haven't received my order confirmation email. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. i spent 2 hours online and still didn't manage to secure tickets. Are Refundable tickets available through Ticketek Marketplace? Here are 8 tips for writing great reviews. What a disgrace!! Appalling service. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Why is the price displayed on my ticket different to what I paid? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo I can not believe in this day and age HOW BAD this company is. Where You have not been physically examined by aDoctor prior to the date of the Booking. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? A police report or crime number to confirm the theft(Self-declaration not accepted). Abhorrently bad process for handling refunds and rescheduling due to illness. Like. I've purchased a ticket and my event is tonight! 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. More Info. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount No reply emails or any form of communication. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I have now been trying for a refund for 6 months. This is not an insurance policy. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. We use dedicated people and clever technology to safeguard our platform. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. What can I do if my tickets are lost, damaged or stolen? This meant that I had to sit & concert was standing room only. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Why are there multiple listings for the same event at different prices? We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Automatic Refunds She made time to help & sort out the transfer of tickets to this area. Website doesn't work. They agreed I shoudl get a refund, then asked for my account details for the refund. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . It's criminal and needs serious investigation. They gave me specific number to call to move tickets. Why even have the option of refundable tickets for an extra charge if I cant refund them? :(, tails, they sent an email saying they has processed the refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Sell tickets directly from your Ticketek Account. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Almost 90 days and still waiting for my refund back. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! If could give a minus 10 score I would. Doors Open: 5:00pm Once got a response to an email because I didnt purchase the ticket wont gi. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. is cancelled, postponed or cannot be fulfilled by the. Just upload its fucking DEATH CERTIFICATE. They need a better system and more staff it seems. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Why should I buy from Ticketek Marketplace? I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. means an unforeseen circumstance completely outside. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. In event of a Refund Application the English language version shall be the basis of settlement. Armed Forces Naval Service, Marines, Army or Air Force. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . There is no phone number, only an email which does not get answered. The customer service was super helpful and I got the ticket value back and it sold super quickly. Buy guaranteed tickets for sold out events at a fair price. Buy guaranteed tickets for sold out events at a fair price. Confirmation of failure or disruption of the public transport. A doctor cannot be You or a member of Your family. IMPORTANT Any translation of this document from English is for assistance and information only. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. A copy of a notice from the examination body, school, college, or university confirming the change of date. Just fake a doctors note, cant imagine they review them too carefully. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Any vehicleYouplan to use during theBooking. The office was just as bad as the ticket fees would have you believe. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. This is such scummy conduct. Clunky unhelpful booking site for Mary Poppins Melbourne. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. failed the examination previously and had to re-sit. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I recognise the terms of service were available, but nobody reads those. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. means the unforeseen change of the date of an examination that. Refunds & Exchanges Follow New articles New articles and comments. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Pleased to meet you, won't you guess my name? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. They ended up rejecting my application for a refund and closing it down entirely. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone.
