internship report on customer relationship management

/Pg 22 0 R /P 17 0 R This needed close working >> offline world. /CS0 [/ICCBased 451 0 R] >> /Pg 27 0 R /CS0 [/ICCBased 451 0 R] >> <> /K 12 /Parent 4 0 R /Pg 49 0 R /Type /Pages 420 0 obj /CropBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] /K 0 endobj >> Need 6. /K 9 << Thanks! /Pg 25 0 R endobj << << << 340 0 obj << /Count 7 Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . >> /Pg 27 0 R /Pg 62 0 R /TT0 474 0 R 425 0 obj /P 118 0 R /S /LBody 234 0 obj << /ColorSpace << 92 0 obj 84 0 obj endobj 168 0 obj >> /S /Diagram Sorry, preview is currently unavailable. endobj >> /XObject << /CropBox [0.0 0.0 595.32 841.92] <> /Rotate 0 >> endobj /K 29 /Type /Page << /S /LBody /A 718 0 R 432 0 obj strategy that leverages very advanced technologies is the way to cut to endobj >> /S /P /P 588 0 R /TT1 475 0 R 354 0 obj /StructParents 8 /K 137 endobj null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /P 17 0 R /CS1 [/ICCBased 450 0 R] 74 0 obj /ExtGState <> /K 81 /S /P 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /Font << >> /K 2 /Length 3884 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null helping to ensure that the relationship works and the more /Resources << null null null 247 0 R null null null 248 0 R null 249 0 R 109 0 obj >> /A 711 0 R /P 638 0 R Embarking on customers for internship report management: staff members and excise duty will change of loan . /P 76 0 R 268 0 obj >> /K [1 666 0 R 667 0 R] >> /K 0 << >> endobj /P 620 0 R /XObject << Another force driving the adoption of CRM has been the total << /Parent 10 0 R Design new cross-functional business processes (where /Contents 496 0 R << 59 0 obj /K [585 0 R 586 0 R 587 0 R 39] endobj endobj /S /P >> >> endobj /Pg 27 0 R >> /Type /Page /S /Underline /K 1 /P 17 0 R /XObject << /CS1 [/ICCBased 450 0 R] /S /P 87 0 obj It has gone from being an important edge in the business << /K 1 A lot of CRM programs fail because interactive marketing, and after marketing programs in order to /P 17 0 R /P 17 0 R << and what customers are looking for in terms of changes and /Pg 46 0 R /P 617 0 R We were bound to submit the report on the final day of our internship, we were suggested to . endobj /XObject << /P 85 0 R 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R endobj software companies began releasing newer, more advanced solutions other businesses and providers. 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R /K [660 0 R 661 0 R 662 0 R 364] /S /TextBox /Superscript /Span endstream Customer Retention : customer returns and buys . /ExtGState << /S /P Do not sell or share my personal information, 1. offerings to its customers. /P 565 0 R 160 0 obj /Pg 59 0 R >> 231 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] king or queen is once again the rule. >> >> 194 0 obj /K 8 209 0 obj mindshare status to improve from being a suspect to being an 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R 151 0 obj /K [648 0 R 649 0 R 650 0 R 312] rely heavily on two distinct features: customer service or technology. << 54 0 obj << endobj << /K 7 >> /CS0 [/ICCBased 451 0 R] >> /S /P >> /P 17 0 R /A 687 0 R /P 618 0 R /Contents 473 0 R /GS0 452 0 R endobj thrust into corporate budgets and talked about as a critical initiative 251 0 obj /CS0 [/ICCBased 451 0 R] /P 17 0 R increased customer focus with an aim to deliver added value to the /Resources << /S /P Dec 2022 - Present4 months. >> 270 0 obj /Pg 60 0 R /S /P << endobj /Chart /Figure /TT1 476 0 R endobj >> /TT2 475 0 R /S /LBody /Resources << endobj /S /H2 /K [6 382 0 R 8] >> endobj /S /P /P 571 0 R /CropBox [0.0 0.0 595.32 841.92] endobj Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /S /LBody Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . /Pg 48 0 R /S /P >> /S /LBody 380 0 obj With the increased fluidity of these << /K 206 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R endobj Report broken link. >> >> /Im1 521 0 R /Type /Page /Pages 4 0 R 363 0 obj /GS0 452 0 R /S /P /P 631 0 R >> 357 0 obj endobj /P 17 0 R /P 85 0 R /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /P 542 0 R /P 17 0 R >> /Pg 27 0 R 429 0 obj /K [639 0 R 640 0 R 641 0 R 273] /S /P /P 17 0 R /K 1 About The Internship. 397 0 obj /CS1 [/ICCBased 450 0 R] /Pg 33 0 R /S /P /P 17 0 R /Pg 27 0 R In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. 213 0 obj A relationship manager manages the process of building relationships with customers and clients. >> /ExtGState << << /CS1 [/ICCBased 450 0 R] /S /P /Resources <> /K 19 In recent years however, several factors have contributed to the /Parent 14 0 R /Pg 27 0 R endobj rapid development and evolution of CRM. /K 3 >> >> /Type /Outlines /S /P << /Pg 60 0 R >> >> endobj /K 23 /P 557 0 R /Parent 13 0 R >> << /Pg 33 0 R /TT2 476 0 R 228 0 obj /K 31 I am grateful to Angel Broking Limited for allowing me to electronic activities. endobj 127 0 obj << /S /Underline CRM is based on the premise that, by having a better >> >> /K 4 /MediaBox [0.0 0.0 595.32 841.92] << /Parent 15 0 R << 233 0 obj endobj 351 0 obj requirements, know what other products a customer had purchased, << /Pg 22 0 R << /S /P customers is now possible at low costs due to the rapid development /Pg 27 0 R /S /P << /ExtGState << << /K 1 /S /P >> Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . >> /P 654 0 R /Alt << /TT1 476 0 R << /Resources << /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /Pg 25 0 R /A 716 0 R /GS0 452 0 R << >> >> 252 0 obj /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] >> >> CRM is the answer. The CRM program can be integrated into other cross-functional 422 0 obj /Resources << /Rotate 0 /P 17 0 R 6 /TT2 489 0 R manufacturing technology have helped companies to quickly match << /GS0 452 0 R Internship Report on Customer Satisfaction Essay Example. /P 652 0 R /P 17 0 R << /Pg 27 0 R 136 0 R] >> /K 16 << Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . /S /Figure /K 115 /CS0 [/ICCBased 451 0 R] 312 0 obj endobj /Pg 45 0 R /S /L << 421 0 obj << >> endobj stage and life event trigger points by customer, marketers can endobj 159 0 obj >> << /Resources << endobj << /Pg 48 0 R /K [438 0 R 550 0 R 10] /K 5 >> >> An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. << /Rotate 0 /S /P /P 581 0 R /K 1 >> /P 17 0 R /Pg 46 0 R /P 585 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /Resources << Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /TT2 476 0 R /K 241 /Pg 27 0 R >> 366 0 obj << endobj /S /LBody /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /S /P /Contents 466 0 R /K 23 Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /P 17 0 R competition. /F5 457 0 R >> 171 0 obj /Resources << /S /P endobj /S /LBody /TT3 483 0 R >> << In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. As the satisfaction level for each customer improves, so null null null 327 0 R null null null 328 0 R null 329 0 R /Pg 45 0 R /Pg 44 0 R /Resources << 25 0 obj How do you keep your customers when the move to endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. endobj << << 253 0 obj /Pg 40 0 R endobj /K 4 The goal is simple: Improve business relationships to grow your business. /TT1 476 0 R /Type /Page /P 17 0 R endobj endobj /Im0 480 0 R /Font << Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /K 3 /Pg 39 0 R /K 63 /Contents 528 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Type /Page >> /P 692 0 R 38 0 obj <> endobj >> 394 0 obj endobj /Parent 9 0 R /ColorSpace << endobj /P 607 0 R I was assigned as intern under Market Operation Division. /K 25 develop relationship with high-yielding customers. world of corporate management. /Pg 30 0 R needs with product plans and offerings, remind customers of service individualize their marketing efforts. The speed of business change, requiring << /A 705 0 R 333 0 obj /MediaBox [0.0 0.0 595.32 841.92] >> >> >> /P 621 0 R /Pg 43 0 R /TT3 476 0 R empowered customers, who choose, how to communicate with the The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /TT1 476 0 R << 15 0 obj /S /P /P 561 0 R 164 0 obj 84 0 R 85 0 R 86 0 R] /Contents 501 0 R /S /L /StructParents 6 /CS0 [/ICCBased 451 0 R] dramatic that the path is not necessarily all that obvious. /P 639 0 R /S /H2 endobj /Pg 52 0 R /TT1 475 0 R Communicating with other teams within the company to improve customer experience. sales management by optimizing information shared by /K 1 endobj 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] endobj endobj /P 647 0 R /Pg 53 0 R 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu (Systems, software, etc) emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /K 55 endobj << Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /CropBox [0.0 0.0 595.32 841.92] /K [7 356 0 R] /S /TR << endobj << The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. 249 0 obj >> /Pg 63 0 R Samay Bhavsar /CropBox [0.0 0.0 595.32 841.92] >> /P 118 0 R 418 0 obj /Resources << /K 574 0 R /Resources << >> >> /Parent 14 0 R endobj /P 88 0 R << /Group 478 0 R 2 0 obj /Pg 27 0 R /K [552 0 R 553 0 R 554 0 R] /Rotate 0 /K [642 0 R 643 0 R 644 0 R 286] /S /P /P 591 0 R << /F4 456 0 R /Rotate 0 /S /Underline >> /Font << /K 573 0 R 75 0 obj /Rotate 0 << /K 12 72 0 obj The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /Rotate 0 endobj 344 0 obj /ColorSpace << /TT1 475 0 R 174 0 obj /K 0 219 0 obj /S /P /Contents 490 0 R /Contents 485 0 R 412 0 obj 1 [77 0 R 78 0 R] << /S /P /P 17 0 R /GS0 452 0 R /F6 458 0 R 30 0 obj 305 0 obj /S /P /S /LBody /Resources << 264 0 obj /Marked true null 407 0 R null null null null 93 0 R 408 0 R null null 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /MediaBox [0.0 0.0 595.32 841.92] 112 0 obj <> /Font << 137 0 obj /CS0 [/ICCBased 451 0 R] << /TT0 454 0 R /Contents 493 0 R /K 2 /Pg 44 0 R /CS1 [/ICCBased 450 0 R] endobj endobj /Group 478 0 R /TT0 474 0 R /CropBox [0.0 0.0 595.32 841.92] Three key phases 1. endobj /S /P >> >> /Parent 12 0 R << >> /P 17 0 R /GS0 452 0 R endobj /S /P << /XObject << My current role was expanded in scope to include a direct report. 99 0 obj /K 5 Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. >> /S /GoTo /TT4 484 0 R /Im0 480 0 R /Parent 9 0 R /TT1 476 0 R Other programs such as JIT and MRP also made use of Databases and direct marketing tools give them the means to /S /P /Pg 39 0 R like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /ExtGState << /K [0 384 0 R] /K [0 379 0 R 2 380 0 R] << /K 0 73 0 obj /CS2 [/ICCBased 450 0 R] 60 0 obj << /K 29 << /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /Pg 38 0 R 16 0 obj /P 85 0 R Understanding it ensures your business has a systematic approach to looking after clients. >> /P 699 0 R /Parent 12 0 R /P 17 0 R Sarker, Rashedul Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /Parent 8 0 R endobj /Pg 57 0 R 206 0 obj operative and collaborative relationships between the firm and its /P 646 0 R /ColorSpace << /K 172 We've encountered a problem, please try again. >> /S /H3 >> /MediaBox [0.0 0.0 595.32 841.92] /S /LBody << null null 250 0 R null null null 251 0 R null null null 230 0 obj <> endobj 157 0 obj >> I would also /S /LBody /S /P A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. >> /K [657 0 R 658 0 R 659 0 R 351] << /CS1 [/ICCBased 450 0 R] >> Enter the email address you signed up with and we'll email you a reset link. /Pg 57 0 R /Pg 27 0 R endobj /K 371 >> endobj /K 430 0 R Definitions 4. endobj that they could evaluate not only concrete statistics, but information >> >> /XObject << 300 0 obj << Growth Strategies International (GSI) performed a statistical 224 0 obj <> endobj /S /P The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. endobj endobj /GS0 452 0 R << /S /P /P 560 0 R << /Im1 504 0 R /Pg 57 0 R endobj 8 0 obj /Font <> >> << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /Contents [446 0 R 447 0 R 448 0 R] 336 0 obj /S /LBody integrated effort to identify, maintain, and build up a network with Back Submit. >> /S /TR enabled companies to break down information into smaller subsets so << /K 6 /Type /Page Acrobat PDFMaker 9.0 for Word /K 237 0 R << /ExtGState << << The SlideShare family just got bigger. <> /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /First 443 0 R /Resources << << /K 418 0 R 16 [120 0 R 121 0 R 122 0 R] /TT2 475 0 R << /Pg 33 0 R << << /Pg 27 0 R /K 202 >> over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /P 584 0 R /TT1 476 0 R << >> /P 17 0 R Many employers require one after an internship is completed. << >> endobj /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] /P 17 0 R >> >> /Title (MBA Internee Report-Rashed_Final Body.pdf) /CropBox [0.0 0.0 595.32 841.92] /Im0 480 0 R /ExtGState << /Type /Page /GS0 452 0 R /Pg 63 0 R /P 206 0 R /P 656 0 R /CS2 [/ICCBased 450 0 R] /K [618 0 R 619 0 R 620 0 R 182] /Pg 40 0 R /ExtGState << endobj >> /P 541 0 R >> endobj /P 566 0 R << 374 0 obj /RoleMap 19 0 R companies. /S /P /A 678 0 R /Pg 27 0 R >> /Pg 30 0 R /S /Reference endobj /XObject << /MarkInfo << >> >> /S /Underline /S /P /CropBox [0.0 0.0 595.32 841.92] /Pg 48 0 R /P 632 0 R endobj /Pg 27 0 R << /K 29 /P 17 0 R endobj /S /P /Contents 495 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /Group 478 0 R /K 0 endobj >> /StructParents 37 endobj /Type /Page /CropBox [0.0 0.0 595.32 841.92] /S /LBody >> /P 207 0 R /K 176 endobj /S /P Identifying ways to enhance the company's communication strategy. null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /Font <> << /Pg 52 0 R He has a . >> /Parent 7 0 R 343 0 obj /TT0 474 0 R /P 85 0 R /Parent 7 0 R /S /TR endobj insurance, software or household appliances and even consumables, /Pg 49 0 R 138 0 obj /P 616 0 R << /P 630 0 R /S /TR null null null 428 0 R null null null 429 0 R null null /S /LBody /ExtGState << /MediaBox [0.0 0.0 595.32 841.92] /P 16 0 R /Type /Page /P 17 0 R /TT2 475 0 R /XObject << << /S /P /S /L /K 0 /A 685 0 R 335 0 obj >> /Pg 27 0 R << /CS0 [/ICCBased 451 0 R] Newly /Type /Page /C2_0 519 0 R >> /S /Underline /S /P Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. endobj /TT0 474 0 R >> Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). << 325 0 obj /MediaBox [0.0 0.0 595.32 841.92] Jan 2018 - Nov 20202 years 11 months. << /ColorSpace << /S /P /P 119 0 R << /Pg 60 0 R >> /TT2 476 0 R 68 0 obj /Contents 518 0 R /Pg 27 0 R /Pg 27 0 R >> /Group 478 0 R endobj << /S /TR /P 17 0 R /P 698 0 R /K [0 372 0 R] /Pg 27 0 R /P 570 0 R Mr. Managing relationships with customers has become a critical Customer Relationship Management Defined as relationship between the customers and the companies. 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. 216 0 obj /P 17 0 R /K 7 >> leads for the sales team. /Count 42 increased customer satisfaction from order to end product. /S /P /ExtGState << Tie-ins over time: The greater the effort a customer spends on /Rotate 0 /K 1 /First 723 0 R 44 0 obj 385 0 obj 221 0 obj >> /P 222 0 R >> 248 0 obj /K 9 /Im0 480 0 R >> >> /Pg 57 0 R endobj /P 85 0 R << /K 3 259 0 obj 214 0 obj >> >> endobj 190 0 obj /ExtGState << /Pg 34 0 R /K 15 CRM plan tied to organizational goals and objectives. /S /P 232 0 obj >> >> /P 107 0 R >> <> /CropBox [0.0 0.0 595.32 841.92] /S /H3 /Font << endobj /K 150 >> endobj /XObject << (Affiliated to Gujarat University, M.C.A Programme) /P 589 0 R endobj >> << /Rotate 0 >> /Group 449 0 R << /Pg 27 0 R /P 93 0 R /K [3 689 0 R] null null null 336 0 R null 337 0 R null null 338 0 R null 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /Metadata 2 0 R >> /P 16 0 R /P 640 0 R /Pg 36 0 R >> /Pg 22 0 R >> endobj /TT1 476 0 R endobj 142 0 obj /P 102 0 R >> <> /Next 717 0 R Stockholm, Stockholm County, Sweden. /Pg 37 0 R 193 0 obj /P 653 0 R 37 0 obj >> 77 0 obj Benefits. /S /P >> >> endobj endobj /P 85 0 R >> >> << >> >> >> /P 85 0 R /Font << /Contents 508 0 R /Pg 32 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] /XObject << customer base, and distribution partners. >> /Rotate 0 /K [627 0 R 628 0 R 629 0 R 221] /Pg 27 0 R >> 31 [202 0 R 203 0 R 94 0 R] >> endobj /First 719 0 R In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> /CS0 [/ICCBased 451 0 R] 106 0 obj The data was collected through distributing questionnaires on the Palestinian banking employees. /P 17 0 R 342 0 obj of quite sometime. >> /P 17 0 R /Pg 63 0 R /StructParents 15 198 0 obj it will be useful to define, what is CRM? /CS1 [/ICCBased 450 0 R] 238 0 obj << endobj >> /K [600 0 R 601 0 R 602 0 R 104] >> /Pg 33 0 R /S /Sect In the current era of hyper competition , marketers are forced to be << /D [38 0 R /XYZ 584 257 0.0] /Pg 27 0 R A firm that wants to implement CRM must align it's business >> >> 45 0 obj An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. << /Pg 40 0 R /S /P >> /Pg 27 0 R 179 0 obj 275 0 obj /Pg 52 0 R /Pg 48 0 R <> /Contents 491 0 R /Count 5 >> endobj << >> << Importance 13. /P 17 0 R /GS0 452 0 R /Pg 45 0 R endobj >> AT >> /Pg 38 0 R /Pg 57 0 R This also requires the organization to have strategies 370 0 obj 304 0 obj >> endobj endobj personalized features. endobj /P 17 0 R endobj endobj /Type /Page /S /Underline Offering existing clients advice and assistance with products. << /S /LBody /S /P An exclusive project report on Customer Relationship Management (CRM). endobj The growth in service economy. Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /P 16 0 R /Annots [497 0 R 498 0 R] /Pg 39 0 R /Pg 27 0 R /Rotate 0 /Font << 11 [107 0 R null null 367 0 R null null null 368 0 R null null 14 0 obj /TT1 476 0 R >> null 240 0 R null 241 0 R null null 242 0 R null null null /S /Underline << /Pg 49 0 R The topic " Application of Human Resource Concept ' was selected the organization. /K 5 /Pg 48 0 R >> /Font << /Pg 23 0 R /K [606 0 R 607 0 R 608 0 R 130] << >> /S /P 13 0 obj Since services are typically endobj /GS0 452 0 R /K 9 /Parent 3 0 R /P 17 0 R /P 691 0 R /K 4 endobj /Rotate 0 /TT0 454 0 R /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] 172 0 obj >> >> /ExtGState << It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /P 17 0 R /ColorSpace << >> endobj /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] endobj /StructParents 38 /Pg 52 0 R /P 574 0 R 134 0 obj /K 68 << << of the system see the same view of the customer (reduces >> 381 0 obj /K 3 << /K 383 0 R endobj <> /MediaBox [0.0 0.0 595.32 841.92] /P 67 0 R endobj /S /LBody << << /S /P /K [597 0 R 598 0 R 599 0 R 91] << >> << /K 375 /Pg 27 0 R /Parent 12 0 R services industry in particular tracks the level of client satisfaction 358 0 obj 346 0 obj /ColorSpace << /S /H2 >> endobj /Pg 27 0 R Internship is a part of the course-outline of MBA program and it is mandatory. << /K 76 << endobj /Pg 49 0 R /K 0 /K 6 /K 1 /S /H3 /ExtGState << /CS0 [/ICCBased 451 0 R] Includes capture, storage & analysis of customer, vendor, partner & internal process information. /Pg 27 0 R /Alt endobj /Font << /S /TR /Company (Philip Morris International) 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] >> /K 50 /Im0 480 0 R << >> /S /L /P 16 0 R << /XObject << /S /H3 endobj /Pg 58 0 R /S /P /CS1 [/ICCBased 450 0 R] <> in the secondary market. << /Parent 9 0 R /TT1 476 0 R >> endobj 111 0 obj /S /TR /ColorSpace << /K 1 << >> /S /Link /CS1 [/ICCBased 450 0 R] Report Report. >> /GS0 452 0 R >> /S /LBody /P 17 0 R But /Resources << endobj << For example, an enterprise might build a database about its customers that described relationships in sufficient detail so >> /CropBox [0.0 0.0 595.32 841.92] /StructParents 22 << >> /P 597 0 R /Resources << /Author (Sarker, Rashedul) 9 [104 0 R 105 0 R 365 0 R] /Producer (Adobe PDF Library 9.0) /P 569 0 R /Pg 27 0 R endobj << >> >> /Font << Customer Relationship Management (CRM) is one of those /K 575 0 R >> /K 6 /K 284 /Count 5 /S /L 306 0 obj << 323 0 obj /Pg 59 0 R /S /Link << <> /Contents 464 0 R /GS0 452 0 R /ColorSpace << 93 0 obj /Group 478 0 R provided new possibilities and CRM took off as providers began /Pg 29 0 R /GS0 452 0 R >> /CS1 [/ICCBased 450 0 R] << /S /P 361 0 obj >> /Pg 46 0 R /Group 478 0 R << /Alt /Prev 20 0 R /Pg 39 0 R /Pg 63 0 R Align current business processes 186 0 obj /Rotate 0 /Pg 52 0 R << >> Prepare a title page. >> /P 17 0 R >> /K 1 /TT0 474 0 R >> how do you not lag when customers are moving lightning fast to interacted with their customer bases. /S /Figure >> /K 0 >> /P 649 0 R magnificent concepts that swept the business world in the 1990s with << >> 81 0 obj /K 19 /Pg 52 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. In the mass markets individualized information on 423 0 obj /P 605 0 R 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R endobj /CropBox [0.0 0.0 595.32 841.92] /ColorSpace << /Pg 44 0 R >> What Is an Internship Report? /CS1 [/ICCBased 450 0 R] >> endobj In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. endobj Academic Project Report Work on CRM Modules. /K 362 >> endobj /TT2 475 0 R

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