We were going just to see one of them. They DO NOT have their customers backs. DO NOT BUY FROM THIS COMPANY! Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. StubHub won't refund my money. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Too many other competitors out there doing it differently. I contacted Stubhub and they refused to refund my money. Terrible Service! Select Sell tickets from the three dots. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. We were so upset. I called immediately but received the same reply, "No refunds!" Stub hub fraud.. Set your price or use our recommended price and tap List tickets. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Where Can You Use Your Macys Credit Card? Fans outside of North America are defaulted to a refund. A total ripoff! For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? No where does it state that you needed to be a student at the school to use these. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Also, awfully bold of them to assume I would want to purchase through them again. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? I am returning the tickets to the seller listed on the return label and filing a credit card dispute. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Call +1 (866) 788-2482 with all the details about the purchase. You still ended up with my money, and I never received any value for that. Immediately called StubHub customer service. Dworsky says he hopes she'll intervene. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. This was an unauthorized, unreasonable charge. Are you kidding me really!? After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. StubHub Return Policy [Quick Information]. I ordered the tickets less than an hour ago. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. That's not their fault, that's your fault. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. About WSJ. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Just bought tickets. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . At this point, this transaction constitutes fraud. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. follow the steps below. It . I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I requested refund now, but they didn't reply me yet. Terrible service as solution they've suggested me to sell them again, so fraud other people! and would like to return it? This cookie is set by GDPR Cookie Consent plugin. Stubhub does not accept returns. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! I do not want someone to buy my tickets without the same disclosure available. this company sucks. Very disappointed. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Called stubhub, no help! I stated that it was not disclosed until after purchase and we went back and forth for a long time. On March 7th, StubHub emailed Marrali a copt of its refund policy. I will never use stubhub again. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Received only one of two tickets in one package. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I didn't receive my ticket and they won't give a refund only a worthless coupon. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Make the best possible case for yourself. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. If I don't get a refund soon I'll be reporting theft to PayPal. I checked by calling Ticketmaster. The spread of COVID-19 has rattled every corner of the live music industry. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I called stub hub because my brother got the wrong seats for a concert. Said cancellation was glitch. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Stub hub is a 3rd party seller. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Called back for refund. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. These returns could mean so much to so many people, myself included, as to a difference as food or rent. We also use third-party cookies that help us analyze and understand how you use this website. I will never use this site again and highly advocate not using it to anyone due to this. Never Again. The 4 tickets were then sold to 2 customers. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. By clicking Accept, you consent to the use of ALL the cookies. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. OK, I think this show has been rescheduled to September 7, 2022. Terrible customer service. But . I WANT MY MONEY BACK!!!! I am quite dissappointed. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. 01-24-2022 11:26 AM. Last Updated on September 16, 2021 by Dave Clark. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. September 15, 2021 Also disputing a charge that you made is fraud. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Still haven't received refund. All rights reserved. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. It's not fair to the seller or stubhub. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. THE ATTORNEY GENERAL SAYS ANYONE AFFE. I have been attempting to contact you several times regarding ticket order #553613638. I got real sick and cannot go to the concert I need to possibly get reimbursed please. These people are entitled to their money back.". Its a bs. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I will never use StubHub again. Sorry we couldn't be helpful. Re: Refund in Progress.
Pickleball Practice Board,
Refrain In Literature,
Articles S
