Please don't call "support numbers" posted below most probably it's a scam. All services not available in all areas. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Report a tree, light or possible power theft. All trademarks and service marks are the property of their respective owners. Search for and install any recommended updates. Invalid Optimum ID, please complete all fields. Sorry, we're unable to confirm Optimum by Altice is available at this address. or call (844) 910-2593 Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. *Accuracy not guaranteed. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Report your outage online. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. See if Optimum is available for your home. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Having problems? Enter the account number associated with the outage address. Yes, I have to wait a week for a tech to get to me. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. This user guide shows how to use the outage map by accessing it through the web on a desktop. You must have JavaScript enabled to use this form. Use the zip search and check with Optimum by Altice directly to verify availability. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend We will debit Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ There may be a slight delay while the menu screen loads. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. All plans include unlimited data. or call 8449102593 ^David, Hi there. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. View our outage map . The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Optimum Outage Map, The Bronx, New York. Please look into it. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov In the last three months, how would you rate Optimum? Constant outages. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. connections on the go as easily as when you're connected at home. Pricing, terms and offers subject to change and discontinuance without notice. So, if youve enrolled in getting alerts, make sure your contact information. Make sure your computer's software is up to date. device once and you'll automatically connect whenever you enter a Optimum by Altice offers cable internet access. Facebook - Optimum If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. Breadcrumb. For business customers, keep your modem plugged into the outlet where the technician installed it. Share them here. What is going on ? If Optimum service outages occur, restoring your service is our top priority. @OptimumHelp internet outage in Bushwick (zip code 11206). Reliable energy starts by putting safety first. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Those are pretty lousy hours if you work outside of the home and can't call during that period. Useful comments include a description of the problem, city and postal code. People with access to Optimum Fiber will have fiber routed directly to their homes. Optimum by Altice is the 4th largest cable provider in the United States. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. I understand the frustration with gift card issues. See if Optimum is available for your home: Sign into add enhanced services to your account now. Plug the modem back in and wait until it has fully restarted. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Now turn on your TV. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Try visiting the following official links: We'd be happy to assist you with any promotional issues. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. 1996-2023 American Electric Power. Frustrations? BroadbandNow Internet Service Provider Awards 2020. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. If you have forgotten your security code, please call 800.956.4237. . Try visiting the following official links: We'd be happy to assist you with any promotional issues. It also includes power to our network facilities and equipment located in your area. See if Optimum is available for your home. You are currently using a browser and/or operating system we do not support. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Sign up for text messages, so you get the latest information texted right to your phone. Find out what is going on. Live outage map. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless We may not know you are without power. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. All rights reserved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick Check to see your plan options by entering your ZIP code at the top of this page. Tips? Goes up $40 on my bill thats why I am leaving. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. FlexAbility Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: ^David, Hi there. to get started. Access is included at no additional cost to customers with Optimum Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Jan 9 Customers in Conroe, TX are experiencing a loss of service. We advise not to turn the modem on and off to ensure the battery remains fully charged. Simply unplug your modem from the electrical outlet. 3. It is common for some problems to be reported throughout the day. We know you depend on us for power and we take that responsibility very seriously. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). /EOFBd*e1?. To view personalized information about current outages in your area, please sign in with one of the following options. The latest reports from users having issues in Weston come from postal codes 26452. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. Realtime status of outages and problems with service providers. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Having problems? I understand the frustration with gift card issues. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Realtime status of outages and problems with service providers. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. We strongly recommend that you upgrade to a more current browser. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Set up email accounts on your mobile devices using these easy-to-follow instructions. @OptimumHelp Outage in Sylva, NC? Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. Check your internet connection by opening a web browser window. To avoid unauthorized access, youll still have to enter your password. Please try again later. Service calls have not helped. Download the WiFi HotSpot Finder App. View storm video . Store Locator. @OptimumHelp no service for over an hour. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Congratulations Optimum by Altice! Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. All rights reserved. Mobile . Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. @optimum Optimum sucks. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Now turn on your TV. @OptimumHelp maybe fix peoples ****? If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. At the moment, we haven't detected any problems at Optimum. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Learn More. I also agree to the Terms and Conditions and Privacy Policy, which Want a real-time outage update? All rights reserved. Optimum offers cable TV, home phone, and mobile services along with home internet service. It may take 3-5 minutes to reboot. Optimum offers both internet and mobile services. All services not available in all areas. If you are experiencing problems with Optimum, please submit a report below. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. We shed light on answers to common outage. Loading map, please wait. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment.
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