1. If you bought it over eBay and it isn't right, it's the seller's problem not yours. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Take a front, back, side, and inside view of your item. Often, they will review the messages and realize the buyer did not read the listing. 01:47 PM Here's how to print an eBay return shipping label: Go to Purchase history . If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. No. And this is my fault? Check the seller's return policy in the listing to see who is responsible for return shipping costs. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Covers your purchase price plus original shipping on virtually all items. Shipping has definitely been delayed with everything going on. View cart for details. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. See our Partial refund guidelines for more details. If the buyer is responsible, choose your return address from the dropdown menu. It covers purchases paid with PayPal and most other electronic payment methods. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Read theSeller protections policyto find out how to qualify to issue partial refunds. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". In this case you can: Refund the buyer and get the item back. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Sorry it happened to you , but ebay does not care about us sellers. See our page on, Would you like us to help with an open return request? eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. When you start selling on Ebay, decide if you are willing to take returns at all. How long should I give a seller to fix the problem before I contact eBay? 1. If you havent received an item, we usually refund your money immediately via PayPal. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. When the seller replies, we'll send you an email with details of the next steps. If you've sold on ebay long enough you've had this happen. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Some business equipment categories that may be covered by the. Do I need to pay extra for the eBay Money Back Guarantee? Many buyers only make purchases from sellers that offer a returns policy. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I pretty much do the same thing every time. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. You might be asking, Do private sellers have to accept returns? The answer is No. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If youre a reseller in 2023, you can find deals on items in many places. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Adding these each time has saved me many times when buyers have tried to get me to accept a return. That does not mean that you will automatically have to accept a return and refund their money if you get a request. What does the eBay Money Back Guarantee cover? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. That is assuming the item is truly Not as Described. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. So what happens if your eBay item is not as described? Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Just go to the ResolutionCenter and let us know. This is a win win for both of us. This is a good option for low-value items. The condition of the returned item is important, so repack it carefully. Make a point to take action on your listings to avoid unwanted returns. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Youll receive the return shipping label credit on your monthly invoice. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You can still close it if things are resolved. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Copyright 1995-2023 eBay Inc. All Rights Reserved. Within our return policy, we state that return shipping is paid by the buyer. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Select View return details. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Were not perfect and we can make mistakes. Oh, Ship! You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. More shipping tips from your fellow sellers! interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. 2. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If, after a few days, youre not happy with the sellers resolution, were here to help. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. There are several ways you can send an item back to the seller. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Why was my refund less than the amount I paid? Located in: Ciudad Autonoma de Buenos Aires, Argentina. They claim they are not responsible for damage during shipment, and imply that I lost the part. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. There are two categories of return requests from customers: 1. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. (MBG). Regardless of the outcome, will the buyer be able to leave negative feedback? I don't plan on stopping any time soon. See ourpartial refund guidelines. But they don't have to disrupt your businessor your profits. Sellers accept the majority of the risk when choosing to sell here. Returns happen. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. 01-08-2020 Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. I find too many fun toys for my family (or myself), and just love the whole process. If you're responsible for return shipping. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. There's no way around losing an Item Not As Described case. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. I always encourage our members to use those photos!
