An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Your confirmation email will include all of your delivery details, plus your customer information. Can I still access the full site on my phone if I need to? Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. If you would like your event to be one of these, we would love to hear from you. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How do I redeem my Ticketek Gift Voucher? Version 5.22 B82 R0 There are three delivery options: Note that for general admission events, tickets can not be replaced. ezyTicket - your ticket is emailed to you in PDF format. Can I forward my Mobile Ticket to a friend? If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. How can I get Ticketek to sell tickets to my event? How do I subscribe to receive My Ticketek emails and/or SMS? https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Sign In Join today Please note: AFL House is currently closed to the public. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. When tickets are no longer available the event will be displayed as Allocation Exhausted.". When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Please refer to Ticketek's. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). If your session time expires, you will receive a notification and will be required to access the site again. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Choose the best delivery option that suits you. How do I find my tickets once they are in Passbook? You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. My AFL Membership card has not yet arrived, what should I do? We also regularly monitor our ticketing system for suspicious transactions. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. There was a problem with the email server that the message was sent to. Find out more about. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. General endobj Can I request a partial refund on my purchase if I have selected Refundable tickets? Please comply with any stated ticket limit for this event. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Please be aware your membership number will never change throughout your years of membership. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Where do I redeem my Ticketek Gift Voucher? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. %PDF-1.5 If you have an issue with tickets purchased through an unofficial agency please return to the point . Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. The example above is for an adult barcode. No, we cannot refund the additional charge for the Refundable tickets. Will the event be reserved seating or general admission. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). I would still like my tickets mailed to me at my overseas address, is this possible? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. I've sent an invitation but some or all of my friends did not receive their emails. The email account that the message has been sent to is full. Yes - there should be no issue using a phone that has a clear screen protector. Tickets will not be issued to persons other than the credit/debit card holder. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. How do I purchase a Ticketek Gift Voucher? endobj If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. My Ticketek Gift Voucher has no Voucher ID? How will I know when my content is personalised? On arrival, simply present your mobile ticket for scanning to gain entry as usual. No, the credit card pre-fill feature simply gives you the option to save your card details. ) When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Please wait a few seconds for it to load. iPad, tablet PC, laptop) to gain entry to an event? The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. What is my online AFL Membership account? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Will the Mobile Ticket scanners at venues work through phone covers? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Will I see personalised content on the mobile site? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. In most cases, a GA ticket is a standing floor ticket. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Requesting a password reset during the on-sale will use your time limit. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Can I sell tickets using online auction sites like eBay? endobj Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Proof of purchase may be required for any refund or exchange. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). No, only Mobile Tickets can be added into your Passbook. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Ensure your contact and personal details are correct. How do I access Accessible seating tickets? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. How long are Ticketek Gift Vouchers valid for? Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. 2 0 obj Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency.
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