TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . 0000005949 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. library that's as agile as we are. 0000008629 00000 n 0000009922 00000 n A customer service outsourcing company announced that it will expand contact . r\a W+ We help you design, build, operate, and. 0000105286 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. Your customer's journey, guided by technology. 0000005417 00000 n 0000004803 00000 n The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. When it comes to your customers, only the best technology will do. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. What are two TTEC engage products? "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000163192 00000 n 0000116155 00000 n Written by George Maybach for Fintel ->. 0000007228 00000 n Omnichannel technology that delivers personal CX at scale. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. TTEC embraces and is committed to building a diverse . I have undertaken formal Genesys training on both products. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Now, how cool is that? TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! And, when that experience makes customers and employees happy, its an investment that sustains itself. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000017351 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000002042 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. amazing customer 0000116041 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000013691 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000007921 00000 n At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. "I am thrilled to welcome Shelly to the TTEC family. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Privacy Policy. Custom built to solve your To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Design your CX to eliminate pain points and reduce churn. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. 0000020166 00000 n Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Fourth Quarter 2022. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. Our industry specific CX solutions can help. Get the agile tools to transform your total experienceone stage at a time. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000030939 00000 n Reduce cost and improve CX with recommendations from your front-line employees. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Learn what we've learned from a resource The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Please indicate that you are willing to receive marketing communications. 0000125548 00000 n That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000121522 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. The people, processes, and platforms to optimize your contact center. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 "I'm thrilled to join TTEC at this pivotal time. Privacy Policy. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. You don't need to rip and replace to get your CX technology stack humming. Experience our comprehensive technology ecosystem. Cision Distribution 888-776-0942 Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. News Apr 16, 2021. 0000006062 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000034260 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . 0000163153 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Forward-thinking companies view customer experience transformation as an investment in the future of their business. Yes, it is possible. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. 0000006260 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. We make it a point to make sure all our employees feel valued and . We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. library that's as agile as weare. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. Reduce cost and improve CX with recommendations from your front-line employees. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). 0000031578 00000 n _? 0000008011 00000 n Engage. To learn more visit us at https://www.ttec.com. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. H\n0y Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000026716 00000 n 0000006709 00000 n It operates through two segments: TTEC Digital and TTEC Engage. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Understand your customers on a deeperlevel. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000050107 00000 n 0000008022 00000 n ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream
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