Other terms and conditions may apply. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. Other restrictions and exclusions may apply. You may also receive arrival documentation from Immigration when arriving at the airport. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. We cannot process refunds on these cards. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). So it was tough to spend it all! Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. LauraS Holland America For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. I've had rental car companies put holds of $300-$500 on my credit card. Pack shoes on top of other contentsin your baggage to expedite the screening process. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Any additional information concerning currency restrictions, please contact the customs agency in their country. Also, full laundry and valet services are available on all of our ships. My experience has been the same as Krazy Kruizers. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. LauraS Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Frequently Asked Cruise Questions - Know Before You Go Choose from options for calling only, calling and messaging or calling, messaging and data. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. prior to debark. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. For further information on our relationship with airlines, please refer to your Cruise Contract. My experience has been the same as Krazy Kruizers. Have the post office hold your mail. Bring your travel and health insurance information and have it handy at all times. Beach Towels to take ashore will be available upon arrival at the Gangway. No, they don't hold any funds; they decrease your available credit. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Allsuch requests should be made before sailing through your travel advisor. Your seating assignment will be noted on your guest card upon boarding. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. I dont think weve paid attention before (obviously not!) No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Learn more, Self-care, anyone? A seamless transition is what our pre- and post-cruise hotels and tours are all about. Enjoy the timless elegance of ocean travel. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Therefore I will have to have a hold put on my card for $420X6. If you have a chronic medical condition, please bring a recent report from your physician. The amount of Onboard Credit you'll recieve is based on your stateroom selection. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. many ports taxi lines can be long and distances to private transportation can be lengthy. The reduced deposit applies to sailings of 3 days or longer. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. But, if you can, consider someone like me/us, who did not have the finances. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! Holland America Cruise Onboard Credits and Balcony Upgrades There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). We will acceptU.S. travelers checks. Please do not place your baggage over the emergency floor lighting. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Please keep this in mind when packing. Additional information concerning Customs matters will be provided during your cruise. Hi! For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). Cash is accepted in our casinos. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Usually there is a fee required. Powered by Invision Community. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Please log in to purchase your shore excursions. Alcoholic beverages will not be served to guests under age21. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. of disembarkation. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. Complimentary champagne will be served at the auctions. And I have been successful with just putting gambling money on room account and then cashing out at casino. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. If downloading or using off ship, your regular carrier rates may apply. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). or CDs. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. While some credits are :). The rate is US$16.00 per minute and billing begins at the time specified. Additionally, you can call the ship directly from the shore. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. The representatives will help you with luggage tags. The 3rd person gratuities will be deducted each day for that day. However, effective on voyages commencing July 1. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. guests are encouraged to obtain travel medical insurance prior to travel. Holland America Line has announced that its running a special offer for members of the United States military. You may also find more information on our tours and shore excursion programs on hollandamerica.com. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. You may find more information on our tours and shore excursion programs on hollandamerica.com. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Dial 1-800-993-5483 (US). The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. If you charge in excess of the held amount, the accumulated excess charges will be added to your pre-authorized amount at the end of each day. LauraS Please attach a tag to each piece of luggage you will be checking on the cruise. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. But it will work for me.. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. No additional deposits will be due until final payment. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. A 3% service fee will be added to your onboard account for all cash advances. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Correct -- no savings. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Please note: This service is available only on days of sailing. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Youll find something that sings to your heart, night after perfect night. Safety begins with the design of our ships. No internet purchase required to download or use on board. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. Additional information concerning Customs matters will be provided during your cruise. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. So you really can't count on any info you get! Representatives are available 24 hours a day, 7 days a week and 365 days a year. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Depending on the handset and the carrier the user may be required to select Roam on the handset. Visithollandamerica.com for more information. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Discover ancient cities, seaside towns and a rich culinary tradition. 2. I'm not sure why this "issue" crops up every other week, and people go berserk. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Forgive if this topic has been beaten to death, I couldn't find anything newer than 2013 on it. We anticipate that your stateroom will be ready at approximately 1:00pm. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Local sales taxes are applied where required. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Please contact Guest Services for more details. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). Guests will be asked to discard open beverages in plastic containers prior to boarding. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Guests are urged to complete the Online Check-in process before leaving home. This topic is now archived and is closed to further replies. No, the cash deposit is the same as the credit card deposit. This will generally include any credit given by a TA. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. For further information on our relationship with airlines, please refer to your Cruise Contract. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. But after reading the above post it looks like I will have to have the full 420.00. You will recognize our representatives by their Holland America signs. You must be able to care for yourself. Hours are from 6:00am until 9:00pm. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). Listen to the menu and select the number that corresponds to the ship you are calling. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. I have a $25 OBC per pax. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. All guests are required to disembark the ship at this time. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. Make your wedding dreams a reality. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Distribute your ship phone number to friends and relatives. Disembarkation is usually completed within two to four hours after the ships arrival. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. Great idea, Dave. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. All other questions and concerns regarding air arrangements should be directed to your travel advisor. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. I can see this is one cruise where we wont be splurging on extras. disembarking the ship, and for making purchases on board. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. Holland America It is not a deposit, it is a hold on your credit that is available. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. For more details please go to the U.S. Department of States Visa Waiver Program page. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic He could still use it to get access, but he would not be able to charge anything. and the newest one (before yours) with 40 replies: http://boards.cruisecritic.com/showthread.php?t=1145953. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Maybe no Inuit sweater. a visa for stays of 90 days or less, when they meet all requirements. Together we can make a tremendous difference! The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. OBC is merely a reduction in the amount that you have spent during the cruise. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. There is a charge for the use of the self- service launderettes and it is coin operated. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase.
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